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User Commentary
Operations, Product
Baxter could improve the system's ease of use by providing better education.
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Loyalty
We utilize DoseEdge in a fairly robust manner. We rely on DoseEdge for the majority of our...
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Operations, Product
I am not a fan of the design of DoseEdge, particularly Baxter’s reporting tools. They are miserable....
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Loyalty, Product
DoseEdge does work well for compounding tasks but still has areas of opportunity, particularly with...
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Relationship
Baxter has been interesting. They could improve with prompt and effective communication. I have had...
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Culture, Relationship
Assuming that someone is on either Epic or Cerner, they would be well off doing a full assessment of...
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Relationship
Known issues are acknowledged and worked on when possible, so I don't think Baxter overpromises.
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Relationship
The customer and technical support from Baxter are really good. On the customer support side, the...
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Product
DoseEdge is easy to use; it is pretty much just there. The images, the detail, and everything appear...
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Product
Probably one of the biggest strengths is all the customization we can do with the system. We can...
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Product
Baxter has done a lot with the beyond-use dates on DoseEdge, but there is one little glitch we have...
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Relationship
The innovation side is where DoseEdge is lacking. We have ideas for the vendor, and they promise to...
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Product
We have had consistent problems with DoseEdge and multi-ingredient bags. If we want to make one...
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Product
The reports from DoseEdge seem like the same ones from years ago. They are very difficult to run....
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Relationship, Operations
There are a lot of times when I am sure Baxter is meeting with our informatics team, but it would be...
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Loyalty, Product, Value
We had some issues around Windows updates, and all of a sudden, we were having to spend money to...
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Product
With DoseEdge, there is no bidirectional interface, and that would be necessary for optimum...
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Loyalty
There is not a lot going on with DoseEdge. I think there is competition out there, and Baxter...
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Product
I had an issue in the OR where an anesthesiologist picked the wrong medication and then tried to...
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Product
Baxter should be looking at more integration, especially for inventory management. I would like to...
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Value
DoseEdge is a quality product for us. I like the simplicity and durability of DoseEdge, and it...
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Loyalty
DoseEdge is kind of limited in a certain area, and it doesn't have a syringe pump function. Another...
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Product
The way the system uses kitting isn't quite as broad as I would like it to be. For example, we make...
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Relationship
We have a really good relationship with Baxter's tech support. The vendor's people are very good...
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Value
DoseEdge doesn't charge us very much considering that they have a monthly fee and that we get a lot...
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Relationship
The support we receive from Baxter is excellent. The vendor's people are responsive, and they...
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Product
Once users understand the language the system is using, DoseEdge is pretty easy to use. Its...
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Product, Value
DoseEdge is reliable. It has been a workhorse for us, and it does exactly what we want it to do. I...
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Loyalty, Product
Baxter has come a long way with the DoseEdge software and the way they have designed it. However, I...
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Loyalty
There are some things that DoseEdge can do that other systems can't do yet, especially with...
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Relationship, Operations
Baxter works with us quite a lot with ongoing training. They are pretty good as far as support goes....
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Relationship, Product
We have been very fortunate with Baxter. They have been very responsive, and they have built us new...
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Culture, Value
In our contract, Baxter can charge us when we ask them to build different reports or if we ask them...
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Loyalty, Product
With DoseEdge, there is always room for improvement, and the system could be integrated better with...
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Value
Baxter could improve their equipment. They have a third-party vendor they do the equipment with, and...
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Relationship
I am not very impressed with Baxter’s customer service team. There are issues at times with...
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Relationship
I can customize DoseEdge the way I like, and that is nice. The problem with it is when we need to...
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Relationship
If something is catastrophically wrong, like if something goes down, we can call Baxter’s customer...
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Product, Value
I cannot say enough good things about DoseEdge. I think it has saved lives. I am doing more risky...
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Loyalty, Product
We have been in line for a while waiting for our turn to upgrade DoseEdge, and that hasn’t happened...
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Relationship
Baxter’s customer support team is fabulous. They are always very helpful and friendly. They follow...
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Value
I cannot complain at all about the times I have reached out and needed help setting something up. I...
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Product
We would like the ability to send information from DoseEdge to our EMR, but that is not available...
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Culture, Relationship, Operations
Baxter was extraordinarily helpful during our last upgrade. We had some ongoing issues that were not...
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Relationship
Something about Baxter has always stuck out to me and impressed me; some of the people at the help...
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Relationship, Product
DoseEdge is marketed as a dose management system for sterile compounded doses, but we process...
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Relationship
If Baxter tells me that something is going to be available or that they can fix something, they...
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Product
DoseEdge is really clunky because if we build a brand-new drug, we have to build the drug and a...
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Relationship
When I call the support team, the team is usually pretty quick to respond or help me with my problem....
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Relationship, Product
Baxter can't necessarily offer multiple sizes of things for the web version. They at least provide a...
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Product
Things are going well with DoseEdge. There have been multiple changes throughout the past year due...
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Product, Value
We compound a lot of doses a day. Besides the actual end dose, there are hundreds of different...
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Product
We would like to see some different options for a touch screen inside the hood. Baxter’s current...
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Value
Sometimes there are unique requests to accommodate something required, and we get charged for those....
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Product
We have to coordinate with Baxter for some upgrades, but there are no issues once the system comes...
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Operations
I am satisfied with Baxter’s training. They offer a best practices evaluation, and that is a great...
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Culture
Baxter lives up to their work. Their product works the way it was designed to, and I don't have any...
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Product, Value
We are very happy with DoseEdge. It does what we need. DoseEdge acts as a workflow manager, and it...
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Relationship
We have very few service issues with Baxter. We are starting to expand our use with the vendor, and...
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