ARStrat Debt Collection Services Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
ARStrat is knowledgeable, responsive, and very professional. For the time we have had them, they...
Login or Create an Account to see details.
Loyalty
We will be working with a new firm. The decision to go away from ARStrat is based somewhat on cost...
Login or Create an Account to see details.
Value
There is very little juice to squeeze out of what we send to ARStrat because the firm is a secondary...
Login or Create an Account to see details.
Value
The firm takes every improvement dollar very seriously. They celebrate every dollar increment that...
Login or Create an Account to see details.
Relationship
One of the things I appreciate about the firm is that the leaders we deal with don't change very...
Login or Create an Account to see details.
Relationship
ARStrat provides ad hoc reporting as we need it. During a specific project, they were able to...
Login or Create an Account to see details.
Relationship
ARStrat is very communicative and willing to try whatever strategies we need to try.
Login or Create an Account to see details.
Relationship
The firm always responds to emails regardless of the issue. They are always willing to jump on ad...
Login or Create an Account to see details.
Relationship, Relationship
ARStrat promised the world and delivered less. There is no consistent feedback from ARStrat. For...
Login or Create an Account to see details.
Value, Value
The amount that ARStrat has been able to collect has been little to none. The percentage of call...
Login or Create an Account to see details.
Relationship, Relationship
Some strengths of ARStrat are their timeliness and communication. ARStrat sends emails to me. If...
Login or Create an Account to see details.
Services
We had some disagreements about our contract with ARStrat. But after reviewing things, there were...
Login or Create an Account to see details.
Relationship, Relationship
I like working with ARStrat, and I like ARStrat’s staff. They work well with me. I like that they...
Login or Create an Account to see details.
Relationship, Relationship
ARStrat keeps us informed if they are switching to another system. They let us know what potential...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have had issues with some of the firm's execution. I ding the firm a little for their...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Some people are empowered to help us. Our account manager told us they could do some things, but...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The team we are working with says a lot of the right things. How long we stay with the firm will...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
We were surprised to learn that ARStrat does not have a client portal. Most bad debt firms, or most...
Login or Create an Account to see details.
Services, Services, Services
A big struggle is the filing process. We can't see what files the firm has, and the firm has to...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
We are working with ARStrat because we have some concerns that many of our accounts could fall below...
Login or Create an Account to see details.
Value, Value, Value
In comparison to bad-debt agencies we have worked with in years past, we haven't seen a big return...
Login or Create an Account to see details.
Operations, Operations, Operations
Our implementation timeline for the project ended up being incredibly long for a project of this...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
One thing ARStrat does well is meet with us as frequently as we ask. We started meeting regularly to...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
ARStrat is very responsive, professional, and knowledgeable. They are outstanding and do a great...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
I don't think that ARStrat is ahead of the curve when it comes to technology. There is a bit of a...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations, Operations
I am working with a director, and they are the only person I have ever worked with or encountered...
Login or Create an Account to see details.
Services, Services, Services, Value, Value, Value
ARStrat’s rates and outcomes are competitive, which is what we want. We don't get any complaints. I...
Login or Create an Account to see details.
​
Featured Report
Preferences