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User Commentary
Product
I would say that the system's strength is that it is a single system that covers both the ambulatory...
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Value
Altera Digital Health charges for every little thing. I have to pay for training.
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Relationship
I can get the people who are empowered to solve our problems on the phone.
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Product
There are some things that we could improve by looking at the system's functionality weaknesses. A...
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Loyalty
I wouldn't recommend Sunrise Ambulatory Care. I have decided that my organization can either keep...
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Product
The inbox in Sunrise Ambulatory Care is a product that really does not work well. Doctors in a...
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Product
One big thing that we struggle with in Sunrise Ambulatory Care is how it works with family dynamics....
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Loyalty, Product
My firm belief is Sunrise Ambulatory Care is a good product. However, the ambulatory version still...
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Operations
Training is one of Altera Digital Health’s weaknesses.
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Operations, Product
Sunrise Ambulatory Care was initially created as an acute product and then was kind of jerry-rigged...
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Relationship, Product
Altera Digital Health needs to really get in and fix the core base of their application. That is why...
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Relationship
Our executives and Altera Digital Health's executives speak to each other regularly.
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Loyalty, Relationship
When the vendor switched from Allscripts to Altera Digital Health, they went through a pretty big...
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Product
There is interoperability functionality in Sunrise Ambulatory Care in a way that we don't see with...
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Product
There is some workflow improvement that could be made in Sunrise Ambulatory Care as we get deeper...
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Loyalty
I would like to see Altera Digital Health deliver more technology. I think we will see that in the...
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Relationship, Value
Altera Digital Health is very relaxed when it comes to developments, and their process isn't good....
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Loyalty, Value
Sunrise Ambulatory Care is a lot cheaper than Epic's systems. That is why some hospitals don't go...
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Product
Even after a brand-new upgrade, the system's scheduling function broke down several times to the...
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Operations
Altera Digital Health offers very little training. If someone is used to the system, they will be...
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Relationship
Altera Digital Health's strength is that they are pretty transparent about their own issues. We like...
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Relationship
Altera Digital Health could be a much better company. We wish they listened to their customers more....
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Product
Interoperability is a big thing for us, and we are really struggling with it. It isn't that we don't...
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Loyalty
We already knew we didn’t want to continue with Allscripts, and then after some major changes in our...
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Relationship
Allscripts started out as a great partner, but after a while, we started seeing a huge decline. A...
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Operations
The training that I and my analysts went through was good. I thought it was well done and well...
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Product
The product’s layout and the screens themselves are not difficult. The screens aren't too busy, and...
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Loyalty
We are moving away from Altera Digital Health, and one thing we will miss is the product's...
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Product
There are certain things that I like about Sunrise Ambulatory Care and our ability to use the...
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Operations, Product
We had a major upgrade scheduled recently with a lengthy period of downtime, and the day before the...
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Relationship
Once the vendor moved from Allscripts to Altera Digital Health, things shifted, and we have not...
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Product
I don't think the product is a good ambulatory product. If we are talking about ambulatory products,...
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Operations
The vendor needs to improve their upgrade process. We are now finding things that are in the system...
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Operations
We have been with the vendor for several years and are still working through the scope of our...
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Product, Value
The first years after we started using Sunrise Ambulatory Care were pretty horrible. Things have...
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Product
I know there are issues and challenges with any EHR, but Sunrise Ambulatory Care has probably been...
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Product
We have providers who have some experience with Sunrise Ambulatory Care, and they have said that our...
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Operations, Product
Sunrise Ambulatory Care is a very difficult system to implement and upgrade. When we upgrade our...
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Product
The promises Altera Digital Health makes don't contain much, and there haven’t been any improvements...
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Product, Value
Sunrise Ambulatory Care is very difficult to interface with other solutions. It is time consuming...
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Product
Sunrise Ambulatory Care is reliable in terms of not going down very often. The solution is up 99% of...
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Product
The product works okay for acute care but is horrible for ambulatory care. There is a strong desire...
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