Paragon Clinicals Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Coray Tate
SRU Manager
Commentary Summary
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User Commentary
Loyalty, Relationship
We have a good relationship with Altera Digital Health’s leadership. We perhaps have advantages over...
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Relationship, Operations
The vendor's development and customer communication are lacking, as evidenced by the solutions...
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Relationship, Operations
Altera Digital Health’s service isn't always great. There is a disconnect in the knowledge base of...
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Relationship
Altera Digital Health is trying to engage more with users through phone calls and things. Sometimes,...
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Relationship
If we ask Altera Digital Health, they come on-site with a crew of experts and do a review process,...
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Loyalty
Altera Digital Health is changing to an Azure-based model. Instead of having major upgrades all the...
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Loyalty, Relationship
The vendor seems to be going through a lot of changes, and a lot of that probably has to do with the...
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Relationship
We have a really good relationship with the people at Altera Digital Health. There is a good balance...
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Loyalty, Relationship, Product
Paragon Clinicals is currently undergoing a lot of change. There is a lot of talk about things that...
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Value
I feel nickel-and-dimed all the time with Altera Digital Health. There is a charge for everything.
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Product
The mobile CPOE process needs some work. The vendor has a mobile version, but it needs some help in...
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Loyalty
The vendor is just coming out with their document management system. Prior to that, they leveraged...
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Product
The core of the database is great. We can do a lot of things with it. We can get any piece of data...
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Loyalty, Product
With a lot of the new technologies, we still don't have integrations or a really clear pathway. The...
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Relationship
Basically, during the whole Allscripts tenure, there was no executive involvement. Altera Digital...
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Operations, Product
With Paragon Clinicals, we have to do so many upgrades in a certain amount of time. Altera Digital...
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Operations, Product, Value
Altera Digital Health’s upgrades require a lot of internal resources, and we are required to test...
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Operations
The vendor's training used to be a lot better, and the vendor used to provide dedicated time. We...
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Product
Recently, I have had some major complaints and have grumbled about getting data out of the system...
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Relationship, Product
There have been some improvements to Paragon Clinicals. I had a call with some of the upper-level...
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Loyalty, Product
The product is our EMR system, and I certainly like the solution more than some of my colleagues. My...
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Product
I like the modules in Paragon Clinicals that I use as far as the processes go. I hear concerns from...
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Value
I don't know what I would say about buying Paragon Clinicals again. Altera Digital Health charges...
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Relationship
Since McKesson sold the product to Allscripts, the support for the Paragon applications has been...
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Culture, Relationship
We have brought up concerns with the vendor about not just their technology designs but also their...
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Product
We have had some challenges with certain other solutions, but a lot of our problems occur because of...
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Culture, Loyalty, Product, Value
Our providers are not really happy with the product as it is. They really do not like a lot of what...
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Relationship
The vendor stays updated on our vulnerability scanner area and on the National Employer Health...
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Relationship
The vendor could involve more clinical people and not just programmers. I am not computer savvy. I...
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Operations
Our initial training was good, but it was very fast because the vendor had to get onto the next...
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Relationship, Operations
If there's an issue going on, the vendor promises us they will do something. It takes a while for...
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Value
We would definitely purchase Paragon Clinicals again. We know the system and the vendor's people.
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Operations
We got very little training from Altera Digital Health for our most recent upgrade. We get a couple...
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Product
If a provider or patient goes to a big facility, they may be using a different EMR system than our...
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Operations
When the vendor gives us new technology, they come out to help and train us. For little items, they...
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Relationship
Altera Digital Health should definitely focus on the issues our providers bring up. A lot of the...
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Relationship, Operations
When we first started out, we had on-site implementation consultants who were helpful and told us we...
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Value
The vendor had to shut a particular service down while they worked on it. We couldn’t use it for a...
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Relationship, Product
There are so many glitches and bugs in the system. For example, the system isn’t correctly recording...
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Product
The providers and nurses all feel that Paragon Clinicals is very clicky. I have to go into one place...
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Relationship, Product
There are a lot of bugs that aren’t projected to be fixed until the next version, but we are still...
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