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User Commentary
Relationship
As a vendor, AGFA HealthCare is very engaged in our success. We have frequent meetings for specific...
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Relationship, Product, Value
AGFA HealthCare does a good job of helping the solution drive tangible outcomes for our...
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Relationship, Operations
Overall, my experience with AGFA HealthCare has been from very good to exceptionally good. The...
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Value
AGFA HealthCare, as of now, is not nickel-and-diming me the way they used to. We have dedicated...
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Culture, Value
We wouldn't be as big as we are and as successful as we are without AGFA HealthCare. Enterprise...
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Loyalty
We are upgrading to a new version of the system soon. We hope that will drive more satisfaction with...
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Loyalty, Product, Value
When I need to look up something in the product, I can find it. I can pull up things just fine. It...
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Relationship, Product
AGFA Healthcare hasn't kept their promise around the timeline of updates. We were promised that we...
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Operations
Our organization has multiple sites. During our go-live, it would have been extremely helpful if we...
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Operations, Product
When we went live with the system, there were key elements missing from it for some of our specialty...
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Operations
There is very little training for the system. The vendor has some documentation, but we have had to...
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Loyalty
We will consider AGFA HealthCare's system as part of our RFP, but it is highly unlikely that we will...
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Product
The system's worklists aren't customizable at all.
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Relationship
AGFA HealthCare hasn't evolved despite us partnering with them and meeting with their executives...
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Product, Value
Day by day, the system is in our workflow. Enterprise Imaging for Radiology works, but we have to...
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Relationship
I feel like AGFA HealthCare's product is like a sea anchor. It doesn't stop us dead like a boat...
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Relationship, Operations
I have to give AGFA HealthCare kudos. In the last little while, we have gotten more done than we...
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Culture, Product
The vendor hasn't done what they promised to do yet. They are still where they were. Enterprise...
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Relationship, Operations
We have a good account representative who is helpful and answers questions quickly. We also had a...
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Loyalty
AGFA HealthCare takes good care of us, and they did a nice job on the last upgrade. It was smooth...
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Loyalty
We are consolidating with another organization. Because of that, we are moving away from Enterprise...
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Loyalty, Relationship, Operations
AGFA HealthCare has made many improvements. We see better communication, and the knowledge from the...
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Relationship
The support from AGFA HealthCare is good, and things have been getting better. The support is...
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Product
Enterprise Imaging for Radiology is a great PACS, and AGFA HealthCare has made some great changes....
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Loyalty, Relationship
The AGFA HealthCare team is really moving forward. We have so many advocates at AGFA HealthCare, and...
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Relationship, Operations, Product
We have seen more consistency with AGFA HealthCare over the past year or two, and we have noticed a...
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Product
The system does all the quantitation that we need on a day-to-day basis and is easy to use. Would...
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Relationship
The AGFA HealthCare team has been great to us, and we feel like we have a nice relationship with...
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Product
The product is very reliable and dependable, and it runs very smoothly. Unlike other versions we...
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Culture, Relationship
Our sales representatives from AGFA HealthCare are constantly touching base with us, dropping by and...
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Relationship
The support from AGFA HealthCare is good, and it is nice to work with familiar faces. When we call,...
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Relationship, Operations
I would like more hanging protocol training because of the difficult task hanging protocols present....
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Operations, Product
I would like to see more advanced tutorial videos for hanging protocols on AGFA HealthCare's website....
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Loyalty
We moved from IMPAX to Enterprise Imaging for Radiology. Some of the features were really good in...
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Relationship
The vendor's team is engaged, and we met with their executive, who is also very engaged. However,...
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Loyalty, Relationship
Agfa HealthCare has been a great partner with our organization. No solution is ever perfect, but...
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Relationship
Agfa HealthCare is responsive. They are really good with their customers' support, project...
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Culture
Now that we are in the post-COVID-19 world, every healthcare organization has to keep an eye on...
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Product
We use the product on a daily basis for many of its imaging aspects. I like how responsive the...
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Loyalty, Product
There have been some improvements in the system for PET-CT imaging. Those improvements link current...
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Relationship, Product
We had some issues with one of our recent upgrades, and those issues threw us off. Things are...
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Relationship
The vendor's communication and the team from Agfa HealthCare that we work with are good. When we...
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Product
The system has been very stable and reliable. That wasn't always the case, but the vendor has really...
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Relationship
The vendor's support team is very good. We have seen some positive improvements and changes for the...
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Product
Enterprise Imaging for Radiology has been easy to integrate with other vendors' solutions. It is...
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Product
The biggest strengths of the product are its stability, reliability, and uptime. It runs smoothly.
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Relationship
One thing the vendor could do to improve is to bring back their field service engineers. Agfa has a...
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Relationship, Operations
Agfa HealthCare’s experts have been involved in our implementation process. They have taken an...
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Operations
The implementation of our version of Enterprise Imaging for Radiology has been good so far; the...
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Product
The uptime for Enterprise Imaging for Radiology has been pretty good. It has been pretty rock solid...
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Loyalty, Product
I would like to see a clear path for an encounter-based workflow. We haven't really implemented any...
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Relationship
Agfa HealthCare has been very involved in our imaging program, from sales to implementation and...
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Relationship, Operations
Agfa's staff turnover has been detrimental to project progress. One site has gone through multiple...
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Operations, Product
When we upgraded Enterprise Imaging for Radiology recently, the transition was seamless; it was...
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Culture
The vendor does a good job with charging. A lot of stuff is license based, but the license is not...
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Product
We like the flexibility of Enterprise Imaging for Radiology in terms of what we need versus what we...
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Relationship
Agfa HealthCare is very good at providing at-the-elbow support whenever we need it. When we run into...
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Relationship
With Enterprise Imaging for Radiology, there are some tasks that we do that are a little more...
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Product
The product seems to be functioning well beyond some system slowness. It is adequate, and it works...
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Operations
Agfa HealthCare had people on-site during our implementation, but those people didn't know the...
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Relationship, Product
The only promise the vendor made to us was to fix their collaborator tool, but they still haven't...
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Culture, Relationship, Operations
We had a regular meeting with the vendor to discuss ongoing issues, and that went on for over a...
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Product, Value
Do not use Agfa Enterprise Imaging Reporting for voice recognition. People should stick with or...
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Value
Agfa HealthCare charges every time, even for simple solutions. Prior reports do not populate easily...
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Product
This is an excellent, stable system capable of handling all modalities without issues.
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Relationship, Operations
Support has been one of the vendor's strongest facets. They work hand in hand with us. Their folks...
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Relationship
Agfa HealthCare comes on-site sometimes and rounds with our physicians to ask how things are going...
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Relationship, Operations
We struggled a bit when we first moved to the system. We had some opportunities for improvement, and...
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Relationship
The level of interaction and collaboration that we have with Agfa HealthCare at all levels is pretty...
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Relationship
With Agfa HealthCare, there is always room for improvement. Sometimes, we will deploy something in...
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Operations
Agfa HealthCare still has room to improve with their training.
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Product
Agfa HealthCare is missing enhancements to specific features or additional variables that we could...
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Relationship
My experience with Agfa has been really great. The service has been top notch. We were working on a...
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Product
We are still getting some of the product’s bells and whistles. We haven't gotten trained yet on the...
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Relationship, Product
We have not gotten many complaints about the system going slow. The few times that we have had some,...
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Loyalty, Relationship, Product
The Enterprise Imaging for Radiology platform is quite flexible to accommodate many workflows. Agfa...
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Product, Value
Our radiologists like the product. They say that it makes their lives more productive. It helps them...
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Culture, Loyalty, Relationship, Operations
One of the things that helps our trust in Agfa HealthCare is their annual user conference where they...
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Relationship
One of the things that I like most about Agfa HealthCare is partnership. They have worked to improve...
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Relationship, Value
The vendor has too many levels of paid options for different levels of the viewer.
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Operations
I am not very happy with Agfa HealthCare’s training program. Although we have seen vast improvements...
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Relationship
We work with Agfa HealthCare recurringly on calls. We also have access to people at the vendor. I...
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Relationship
Years ago, my service experience with Agfa HealthCare was on the low end, and they heard that and...
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Relationship, Product
We have providers that have high expectations, and they are a difficult group to please. They love...
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Relationship
One thing that is unique about Agfa HealthCare is their European development. There are evidently...
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Product
Nobody could argue that Enterprise Imaging for Radiology has been the most stable system we have had...
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Relationship
Based on the severity of the ticket, responses are addressed in an acceptable, timely manner. The...
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Value
Agfa HealthCare exceeds their competitors in value. Everybody likes to save money, especially in...
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Culture, Value
I have worked with several different big PACS vendors over the many years. Agfa HealthCare's model...
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Operations, Product
Agfa Healthcare’s vision is generally okay, but their execution of it is a little light. The...
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Product
We have had quite a few performance events, like instances of system downtime, with the product. A...
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Relationship, Product
There have been some issues that the vendor has not been able to resolve, and part of the problem is...
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Product
We have successful integrations with the product and our EMR. There are a couple of strange workflow...
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Product, Value
Upgrades for the product are slow coming. The features we need now are usually in the next upgrade,...
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Value
The hardware cost for the product is high. If we didn't have to buy so much hardware, it would...
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Culture, Value
Agfa has done a nice job of including things in the contract so we don't feel nickel-and-dimed....
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Relationship
We have seen more mindfulness in how Agfa communicates and in what they deliver. And we feel like...
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Operations
We recently went through an upgrade, which was the one of the best upgrades we have had from Agfa....
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Operations
We recently had training for the new version after our recent upgrade. It was a full turnaround from...
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Loyalty, Product
In our latest upgrade, we saw some positive changes and new technology. We appreciate what Agfa is...
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Relationship
We recently had an application specialist here from Agfa. We worked with them on customizing some...
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Relationship, Product
Most radiologists have knowledge of Enterprise Imaging for Radiology. Agfa HealthCare is well known...
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Product
The number-one complaint of our radiologists is about the hanging protocols. They would like to see...
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Product
The product is easy to navigate and operate, and its workflows are simple. However, it is...
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Relationship
When Agfa HealthCare’s people came on-site, we had a big fallout. The vendor kept coming out and...
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Value
We pay an outrageous amount for the product and any maintenance we need, and the vendor classifies...
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Product
Agfa HealthCare's solution is a lot nicer than our previous solution was. With our previous system,...
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Operations
Our implementation with Agfa HealthCare wasn't really bad. We just didn't get a lot of training on...
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Relationship, Operations
Agfa HealthCare doesn't send upgrade information to other facilities unless they send it to the PACS...
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Culture, Relationship
We are getting into a rhythm with our account manager, and we have had Agfa on-site recently. We...
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Loyalty
We are looking forward to v.8.2 and even taking on v.8.3 in the future. It feels like we are in a...
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Loyalty, Operations
We have had some hard discussions with Agfa regarding their implementation problems. We hope this is...
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Loyalty, Relationship
Agfa had a tough start moving some of their early adopters from IMPAX to Enterprise Imaging for...
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Loyalty, Product
Agfa HealthCare has been good about the continual move toward enterprise imaging, which is the whole...
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Loyalty, Relationship
Agfa HealthCare lost some talent on the support side a while back, and that resulted in some...
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Loyalty, Product
There were a few things from IMPAX that were not added into Enterprise Imaging for Radiology, but...
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Relationship
We appreciate what Agfa HealthCare is trying to do with the smart worklist and with strengthening...
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Loyalty
Agfa HealthCare is taking an interesting approach with their AI solution and how they will...
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Product
Enterprise Imaging for Radiology has a lot of features that allow for better integration with...
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Product
Agfa HealthCare's collaborator tool does not have an audible ding, and that has been really...
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Culture, Value
We get quoted and charged for every little thing, and that is annoying. That can be a significant...
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Loyalty
Our radiologists have indicated that they have suffered long enough with the standardized structured...
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Product
Enterprise Imaging for Radiology pretty much worked right out of the box. It is very similar to what...
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