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Product, Product
There are plenty of things that could be improved in the system, like its search feature, blogging...
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Product, Product
I am not sure that IntelliSpace PACS has any cutting-edge practices that other systems don't already...
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Loyalty, Loyalty
I would never purchase IntelliSpace PACS today. I might have purchased it when we first went live on...
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Loyalty, Loyalty, Product, Product
IntelliSpace PACS doesn’t have much downtime. It is functional for basic image viewing, but we want...
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Relationship, Relationship
We got IntelliSpace PACS through a third-party vendor, and they take care of all the headaches...
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Product, Product
IntelliSpace PACS is terrible with integration. It launches with our EMR and does basic...
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Loyalty, Loyalty
We are not sure whether IntelliSpace PACS is part of Philips' long-term plans. Philips purchased a...
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Operations, Operations, Product, Product
If the decision were just mine, I would carry on with IntelliSpace PACS for another few years at...
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Relationship, Relationship, Product, Product
I am certainly a strong advocate for IntelliSpace PACS. I like Philips' support. I have always found...
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Product, Product
The system is a quick PACS. It is fast and available, but it isn't quite as feature rich as some of...
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Loyalty, Loyalty, Product, Product
There is a process within Philips that is called the sweeper. It pushes data to our VNA. It is not...
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Loyalty, Loyalty, Relationship, Relationship
We have a lot of investment with the Philips PACS. We decided that since Philips has a VNA, it is in...
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Loyalty, Loyalty
IntelliSpace PACS is going to stay with us for a long time. When we talk to different radiology...
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Culture, Culture
With Philips, we pay a flat fee per study. For things like upgrades, there is no charge. That is...
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Product, Product
Philips and IntelliSpace PACS are meeting all our needs. We have images, and the radiologist is...
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Relationship, Relationship
Philips has a pretty responsive team. They will actually tell us when a node is down. Their customer...
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Operations, Operations
Philips is on it with implementations and upgrades.
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Product, Product, Product, Product
The product is pretty good until we upgrade its integration options. Then, we have to work on it a...
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Product, Product, Product, Product
Considering how much we use the system, how many studies we send to it, and how many users we have,...
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Relationship, Relationship, Relationship, Relationship
The vendor's support people are pretty good at answering the phone. The only issue I have with the...
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Relationship, Relationship, Relationship, Relationship
We get notifications from the vendor when there are hardware failures, and the vendor tries to...
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Relationship, Relationship, Relationship, Relationship
We have routine meetings with our account manager. When it comes to keeping promises, the vendor...
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Loyalty, Loyalty
Philips transitioned away from the Intellispace PACS product beginning around 2018 or 2019, and they...
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Product, Product
From a performance and reliability standpoint, the product has been phenomenal.
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Relationship, Relationship
Overall, the platform is stable, and the vendor’s support team is responsive. The downfall has been...
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Loyalty, Loyalty, Product, Product
From what we have seen of the new version, Philips has integrated and enhanced a lot of things,...
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Operations, Operations, Product, Product
For the most part, the upgrades are going well. Occasionally, we have issues because of too much...
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Product, Product
IntelliSpace PACS is very flexible. It lends itself to interoperability with other applications, and...
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Loyalty, Loyalty, Relationship, Relationship
Philips is sticking to their market. They are spending more money on R&D. They understand the...
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Product, Product
We don't like to be on the most current version of IntelliSpace PACS. That is always problematic...
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Relationship, Relationship
Philips keeps their promises. We have built a relationship over time. Nowadays, we have turnover and...
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Loyalty, Loyalty, Value, Value
Philips certainly does avoid charging for every little thing. They do not penny-pinch. We can do...
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Relationship, Relationship, Product, Product
The way Philips deploys their technology and the way the technology is structured is archaic....
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Loyalty, Loyalty
We are not considering Philips for a cloud-based solution. They were never brought to the table as a...
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Loyalty, Loyalty
There might have been systems that were a better fit back when we bought the product. But that is...
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Relationship, Relationship
Philips tries, but at times, we have expectations that aren't realized. We are often frustrated...
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Product, Product
Part of our challenge with Philips is that the infrastructure we agreed to purchase may not fit our...
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Culture, Culture, Relationship, Relationship
Philips promised us that IntelliSpace PACS would be a solution for all our imaging, and after many...
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Relationship, Relationship
Philips' support has improved. For a while, the vendor outsourced a lot of their support offshore,...
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Loyalty, Loyalty, Product, Product
My only feedback or criticism for Philips would be that when images reside in the system, they...
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Product, Product
It would be great if the system included software for scanning papers. We have to use a third-party...
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Product, Product
From a sales perspective, IntelliSpace PACS looks great, but it is still a very limited PACS. It has...
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Operations, Operations
The training that Philips offers is fine, but their training resources are sparse and super...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
Philips offers a powerful PACS, but it is not a modern PACS. It is simplistic, and in some ways,...
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Relationship, Relationship
When we call Philips' support and receive level-one support over the phone, the level-one support...
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Culture, Culture, Loyalty, Loyalty
When Philips purchased Carestream, they stopped developing IntelliSpace PACS. The vendor wanted us...
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Product, Product, Value, Value
I wouldn't buy IntelliSpace PACS again. Our radiologists provide very good services to our patients...
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Relationship, Relationship, Operations, Operations
We did an upgrade with the vendor a while ago, and that went very well. However, I believe that that...
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Loyalty, Loyalty
In terms of technology from Philips, I would like to see more things that we can integrate into the...
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Relationship, Relationship
I would like the vendor to be more proactive and communicative. My PACS administrator has had to try...
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Loyalty, Loyalty, Product, Product
As we look at transitioning from IntelliSpace PACS to Image Management Vue PACS, the go-forward...
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Loyalty, Loyalty
When it comes to delivering new technology, Philips has fallen short. The vendor has talked about...
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Loyalty, Loyalty
We are looking at the cloud, but we will likely go with more of a hybrid and include an on-premises...
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Loyalty, Loyalty
We are keeping an eye on Philips, and the hope is to transition to Image Management Vue PACS, but we...
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Relationship, Relationship
The support team is hit and miss. The team is not proactive at all, and putting in tickets usually...
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Loyalty, Loyalty
The development is slowing way down, and that is concerning because we are not convinced Philips can...
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Loyalty, Loyalty
We are concerned with the possibility of moving to the combination of Image Management Vue PACS and...
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Relationship, Relationship, Operations, Operations
We have had some concerns with Philips for the past year or two, and we hope those concerns don't...
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Loyalty, Loyalty, Product, Product
We have not upgraded to Image Management Vue PACS at this point; I think a lot of large IntelliSpace...
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Product, Product
The integration with IntelliSpace PACS is poor. To be fair, it is an older platform. In today's...
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Relationship, Relationship, Product, Product
Despite the issues with IntelliSpace PACS, we are still taking care of patients every day. We are...
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Relationship, Relationship
As a part of our agreement, the vendor is supposed to be doing system pulse monitoring and heartbeat...
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Loyalty, Loyalty
We are paying more for IntelliSpace PACS than we will pay for the product we are moving to, and our...
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Loyalty, Loyalty, Relationship, Relationship
I am constantly dealing with issues with IntelliSpace PACS. The users are loud about wanting to move...
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Operations, Operations, Product, Product
We consistently deal with things where a time zone won't get communicated correctly and somebody...
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