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User Commentary
Product
We haven't had a whole lot of issues with Voalte One recently. It has actually been functioning the...
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Loyalty, Product
We probably wouldn't buy Voalte Me again because the solution's purpose is to be used with a Wi-Fi...
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Operations, Product, Value
I would say that the main thing that went well with the system was that it functioned the way it was...
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Product
Voalte Me hasn't been working the way it should. We have had some issues with the system, and we are...
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Value
The nickel-and-diming that we have seen with Voalte One has come from our middleware vendor. We use...
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Product
Hillrom has been a great partner to work with. The product has met our communication needs, and the...
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Loyalty, Product
We would like to be able to be logged into more than one platform. Voalte One has a system called...
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Product
We want to do some additional integrations with real-time messaging and Voalte Me. For example, we...
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Relationship, Operations
When Hillrom bought Voalte, there was a year of really poor service, but Hillrom repaired things,...
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Product
Hillrom has Voalte One, which is the nurse version on the iPhones, and there is Voalte Me, which is...
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Culture
If I were to do things over again, I would make sure we were getting contractual guarantees for...
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Culture, Value
By and large, the vendor avoids charging for every little thing, but it took some very consistent...
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Product
Probably the biggest clinical communications challenge that we are facing right now is a lack of...
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Loyalty, Product
We would like the Voalte product to have certain group-chat features that would help with...
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Relationship
After Voalte One transitioned from Hillrom to Baxter, the support portal was hot garbage. But when...
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Loyalty
We haven’t had changes in experience, but we are about to get an upgrade that we are probably going...
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Operations
I would buy Voalte Me again, but I would do the implementation totally differently. When Hillrom...
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Relationship
There was a big gap with Hillrom meeting our needs, but they have really started to step up in the...
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Culture
Our contract with Hillrom is easy to read and understand, and we just make the payments associated...
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Operations
It would be nice to have more training from Hillrom because Voalte Me has such a large user base. We...
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Relationship, Product
Voalte Me is easy, especially for younger people. Nowadays, we can give a phone to a five or six...
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Relationship, Product
Hillrom seems to put bulletins out a lot, sometimes faster than we catch a problem. That is really nice....
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Relationship
Hillrom’s leadership escalates things like we do. I have cell phone numbers for high-level people....
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Loyalty, Relationship
I probably have a better relationship with Hillrom than almost anybody else who works with Hillrom....
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Product
Voalte One should be used for secondary communications, but we are basically using it for primary...
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Loyalty, Relationship
We have regular customer calls with a lot of hospital systems throughout the US, and we talk about...
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Product
We are waiting for a specific workforce management integration with Voalte One. Doctors count...
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Relationship
Other than with the release updates, Hillrom keeps their promises. I tried to look at the bigger...
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Value
The product is expensive, of course. I always think healthcare products are way more expensive than...
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Product
I have recommended the product. I don't go out of my way to do so, but if people ask about the...
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Operations
The ease of use of the product depends on the age group of the users. But the vendor could improve...
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Relationship, Product
We have asked for a couple of specific technologies that the vendor has never produced. They...
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Culture, Relationship, Value
We have a pretty good bundled product in terms of costs, and the vendor stands by their product....
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Operations
The vendor's initial implementation and training years ago were significantly strong. Now with new...
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Loyalty
For another organization considering the product, my advice would be to consider the application...
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Loyalty, Product
Voalte One is a disparate solution depending on who our intended recipient is, and it doesn't...
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Relationship
Hillrom's support is worse than some other vendors' support, but Hillrom also isn't the worst vendor...
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Product
Texting is probably the most common form of communication at our organization. A lot of times, a...
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Relationship
The vendor takes our recommendations and enhancement requests seriously. They try to incorporate...
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Product
Voalte One has become our default communication tool. The product can receive alerts from our nurse...
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Product, Value
People at our organization rely on Voalte One as a communication tool, and it is integral to our...
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Relationship, Product
We have been a lot happier with Hillrom in the last year. We went through an upgrade and really...
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Relationship
Every so often, the vendor is hard to get ahold of. We can get ahold of somebody, but the callback...
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Relationship, Value
We wouldn't wish Hillrom on our worst enemies. We are looking at other options due to the pricing,...
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Product
The application itself is okay and usable. It is not the best thing I have seen now that I have seen...
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Product
The product really helps us with communications from one clinician to another because the product is...
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Loyalty, Relationship
Things are continuing to get worse at Hillrom. Engagement and development road maps are getting...
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Relationship, Product
There are elements of the application that we have expressed challenges with individually and as a...
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Relationship, Product
Hillrom played background audio to keep their application alive way back in the day, and they...
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Product
The general participation of the Voalte One user community is not there anymore. It used to be a...
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Product
When we deploy certain apps, certain prompts have to be enabled, like the microphone and camera. If...
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Loyalty, Product
Hillrom needs to realize how hard it is to upgrade the devices. They are always pushing us to...
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Culture, Operations
There are a lot of functionalities that are presented but never fully implemented. Hillrom often has...
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Relationship, Product
I don't think that Hillrom is being as innovative as we would like. They don’t have answers to our...
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Relationship, Value
We like to have downtime in the middle of the night so that we don't impact patient care, but we are...
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Operations
Pre-go-live, Hillrom’s system engineer was prompt to respond. They helped us walk through the...
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Relationship
Voalte One tends to work as expected. There are just delays sometimes in getting to the finish line.
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Relationship
Sometimes, Hillrom shows us stuff that we have no interest in. Hillrom has a great opportunity to...
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Loyalty
Hillrom offers a lot of products at a high level that seem amazing. But then there are 10 feet of...
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Value
The product is very expensive, and for all the issues that we have, we expect more premium support.
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Operations, Product
We leverage Voalte Me for leadership and providers, and we still struggle a lot with how to...
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Product
Voalte Me is a good product, and it is nice to have on a personal cell phone. In terms of what we...
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Relationship, Product
We are very particular at our site, and we don't want the system to go down. Obviously, we don't...
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Relationship, Operations
I recently reached out to our on-site representative because I needed an answer to a basic question...
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Product
One thing Hillrom is doing well with Voalte Me is they are adding new features. They come out with...
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Operations
Hillrom supplies support for upgrades, but I really wouldn't say they supply training. I don't...
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Relationship
Hillrom is pretty transparent and has given us access to their teams to discuss our issues and work...
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Product
Hillrom is adding some features to the system that users have asked for. Those features are a little...
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Relationship
The vendor's executives are pretty good about occasionally supporting us, but it depends on the...
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Relationship, Operations, Product
Our biggest challenge with Hillrom is their smart client's ease of use. We have also had some...
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Product
The system's core nurse-call functionality works exactly as it should. Our calls and notifications...
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Relationship
We wouldn't buy from Hillrom again. Even before they were acquired by Baxter, we had many issues...
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Relationship
Hillrom's support people are slow to respond. They frequently ghost us. They will talk with us for a...
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Product
Things have gone fairly well with Voalte Me. The platform itself works very well. We had an issue...
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Operations, Product
The product’s user interface is very nice. It is very smooth and self-explanatory. When bringing on...
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Relationship
The person that we work with, our vendor representative, is very nice and extremely knowledgeable,...
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Relationship, Value
The vendor is pretty good at driving tangible outcomes. I'm meeting with the vendor about our pain,...
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Relationship
Hillrom has had a massive amount of turnover of pretty much everybody we have worked with over the...
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Loyalty
I think our satisfaction with Hillrom will go down because they have so many new people and aren't...
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Value
Hillrom views themselves as much more of a software company than a hardware company, but we are...
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Relationship
There was always a very strong user base for our Voalte products, and Hillrom talks a good game...
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Product
The last several Voalte One upgrades have been buggy. Things could have been better tested and...
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Loyalty
I have a very heavy investment with Hillrom, so I intend to keep their solution due to my...
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Relationship, Product
Hillrom hasn’t kept their promises in terms of development feature delivery and adherence to...
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Operations, Product
One thing Hillrom could work on in terms of implementations is the dynamics of resource management....
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Relationship, Product
We have had some issues with Hillrom’s portal that they have had to correct. The issues may not...
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Relationship
There have been some misses on the vendor’s service levels. The vendor isn't terrible, and they are...
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Product, Value
Before we had Hillrom's system, we were talking via fax machines, pagers, and voicemails. Now, we...
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Culture
The sales process is always lollipops and unicorns. The reality of the deployment is that the...
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Loyalty, Product
Our acute need was to replace the system that we had for handheld phones. Voalte One ended up being...
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Product, Value
Voalt One rates in the middle of the road for supporting our integration goals because they lack...
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Relationship, Product
Voalte One does what it is supposed to do, and we have to have a communication platform. Hillrom...
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Relationship, Operations
In our experience, as the firm has moved from being an independent company to being acquired, we...
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Operations
Our implementation with Hillrom was great. We were really excited about the secure mobile phone...
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Product
One challenge with Voalte One is always getting to the right person at the right time. We need a...
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Loyalty, Product
We use Voalte Me, and people are generally happy with it. Overall, using the system has gone very...
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Product
Voalte Me is a solid program that does its job. The vendor is trying to bundle Voalte Me with their...
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Loyalty, Operations, Product
We noticed a real slowdown in the vendor's innovation after our implementation. Hillrom has gone...
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Product
Things have gone well with Voalte One. Though recently, we have had some dropped and missed calls.
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Product
The phones deliver our alarms and alerts. The nurses can scan medications and do some documentation...
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Relationship
Hillrom keeps all of their promises with some coaxing. We really had to work hard to get the vendor...
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Product
There aren't too many issues that we are experiencing right now with Voalte Me. The one thing that...
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Relationship
Any piece of technology has its share of challenges, but Hillrom’s customer support team is really...
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