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User Commentary
Product
The Greenway Health Telehealth product is not flexible for the specific type of customer we are....
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Product
We are very pleased with Greenway Health's basic telehealth product. It is a very reliable system,...
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Relationship
Greenway Health doesn't have support people specifically for the system. We have to rely on the...
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Culture, Value
For the most part, the vendor charges a flat fee for the system, but Greenway Health gets crazy...
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Operations
I can't remember any time when a direct promise was made specifically by Greenway Health, but we...
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Loyalty
Our experience with Greenway Health Telehealth has been highly positive from a convenience...
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Product
Greenway Health Telehealth has been working well for the most part. It definitely works most of the...
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Relationship
Greenway Health’s support team is responsive to issues. We are usually the ones calling the vendor,...
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Loyalty
Our future satisfaction with Greenway Health Telehealth depends on whether new features or things...
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Product
Notifications to the patient come either from the interim email or from our patient intake platform,...
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Relationship, Operations, Product
We had a rocky setup period with the product because the system limited the number of users, but...
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Loyalty
We are still trying to figure out how to improve the system's functionality so that our mobile...
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Operations
I wish some parts of Greenway Health's timelines for certain things were a little more current...
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Relationship
It is extremely difficult for us to get the vendor's level-one support people to understand our...
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Value
The issue with the vendor's charges for our practice is that Greenway Health doesn't have a pricing...
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Operations
When we set everything up for the system, we received zero training. I had to read an education...
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Operations
We don't receive training for the system or notifications about its new functionalities. The vendor...
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Relationship, Product
Greenway Health always updates their product, and they always comply with whatever regulation is...
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Value
Greenway Health charges for everything. The EHR and the telemedicine product are all part of the...
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Operations
I think there is training in the vendor’s portal. But if we ever want training, we have to pay extra...
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Relationship
The vendor never proactively comes to us with anything. We are constantly knocking on their door for...
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Product
Most patients are able to navigate the product and accomplish the goal of being seen. We do have...
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Loyalty, Product
We started on the product, but its functionality is so cumbersome and poor that we aren't using it....
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Product
The reality is that Greenway Health's system isn't integrated. It is a standalone system that talks...
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Relationship
Part of the downfall of Greenway Health was that they got a new CEO and moved all of their services...
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Culture, Loyalty, Relationship
We are leaving Greenway Health. Our biggest pain point was when they told us that they were going to...
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Product
I primarily focus on network management and cybersecurity. The overall product works, but we do not...
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Relationship, Product
I like Greenway Health and most of what they have. I love their software and their software support;...
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Product
We use Greenway Health Telehealth a lot because it helps our type of medicine. We can follow up on...
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Culture
Greenway Health is up front. Whenever they want to do something, they usually send a proposal, and...
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Product
Greenway Health Telehealth is one of the best products on the market because it is stable and...
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Loyalty, Product
Before the COVID-19 pandemic, we anticipated telemedicine would play a strong part in the future of...
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Operations, Product
Everybody got used to telehealth technology during COVID-19. COVID-19 really ramped up everybody's...
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Product
Greenway Health's telehealth product completely integrates into the software, so the provider can...
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Relationship, Product, Value
One of the big strengths of Greenway Health Telehealth is behavioral health. With behavioral health,...
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Product
I don’t get complaints with Greenway Health Telehealth. The providers like it. We don't get negative...
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Loyalty
Telehealth was something going on for a long time with other systems, but Greenway Health was the...
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Relationship
I don’t really have a go-to person at Greenway Health for this product. But when I have called the...
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Loyalty
We decided to do telehealth because of COVID-19, and we used a solution outside of Greenway Health....
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Operations
We didn’t have a whole lot of training on Greenway Health Telehealth. We had to figure things out on...
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