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User Commentary
Loyalty, Product
Healthy Planet's visuals are very overwhelming for clinicians out of the box. There isn't really a...
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Value
Epic has taken a path of subdividing and branching out various products with Healthy Planet for what...
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Product
The functionality for building reports in Healthy Planet is challenging and not very flexible. It is...
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Operations, Product
Healthy Planet does take getting used to. There is a lot on each screen, and there is a steep...
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Value
Epic doesn’t charge us for tiny things or support tickets that we put in, but if we add another...
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Loyalty, Product, Value
Healthy Planet takes a back seat. I don’t know that we have totally adopted, implemented, or...
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Loyalty, Product, Value
Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...
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Relationship, Operations
Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...
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Product
Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...
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Product
There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...
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Culture, Value
One of the things that I really loved was that Epic changed the way that they were licensing Healthy...
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Loyalty, Product
I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...
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Loyalty, Relationship
Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...
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Culture, Value
Epic won't necessarily charge for some things, but we have to go through a whole process.
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Product
One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...
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Value
Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...
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Product
For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...
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Loyalty
We want Epic's value-based management dashboards because those will give us a lot more insight into...
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Loyalty, Product
The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...
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Product
Most of the population elements that we are really looking at are for things like mammograms,...
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Product
This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...
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Relationship, Operations
Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...
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Product
For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...
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Relationship, Operations
We have a good relationship with Epic, and our team interacts with their support people pretty well....
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Product
There is always a need in our workflows for population health, value-based care, and other things....
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Product
Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...
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Operations
Epic doesn't provide training. They have some training material, but the training is partially on...
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Product
In Healthy Planet, there are things like registries where we can enable external entities. There are...
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Relationship
Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...
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Value
Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...
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Product
There are other third-party vendors that have more AI-driven solutions and are using chatbots and...
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Product
Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...
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Relationship
We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...
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Product
Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...
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Loyalty, Product
Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...
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Loyalty
Our organization decided to go with Epic because we were unsatisfied with our previous electronic...
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Product, Value
We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...
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Product
There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...
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Relationship
Epic provides us with subject matter experts who support us, and those experts are great. We can...
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Product, Value
When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...
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Operations, Product
The system is fairly easy to use, but it still requires a lot of work.
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Product
Getting projects off the ground in a certain area is hard because the projects require analysts. I...
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Product
I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...
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Loyalty
My satisfaction with Healthy Planet overall will go up in the next year because I will probably...
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Product, Value
Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...
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Loyalty, Product
Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...
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Operations
Training from Epic is not very frequent, and there are no certification requirements necessarily. So...
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Product, Value
The challenge that we have with the system is that we don't have a good method of holding our...
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Product
The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...
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Relationship, Product
I always say the same thing when people ask me about Epic's tools. Other vendors will support users...
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Operations
Epic could work on having more comprehensive training and resources for end users on Healthy Planet....
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Relationship, Product
Right now, social determinants of health are a huge aspect of population health, and so are our...
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Product, Value
Healthy Planet is a tool that is easy to use and effective in helping with care management and...
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Product
Healthy Planet does a good job with the care equality side of things, but we need better clinical...
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Relationship
Epic is pretty good at vendor executive involvement. We don't necessarily have Judy coming on-site,...
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Product
I like the way that Healthy Planet is integrated with our EHR. Healthy Planet is not a platform...
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Relationship, Product
The pace at which we get new technology is not as fast as I would like. Epic's competitors are able...
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Product
I want better improvement within Healthy Planet on ambulatory CDI components or Hierarchical...
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Loyalty, Product
There are some features that are lacking in the system's reporting tools. We would like the ability...
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Relationship
Epic does a very good job with their service, support, and proactivity. They work with their...
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Loyalty, Product
Using Healthy Planet is going well. We are content with the functionality, so we continue to...
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Loyalty
We are investing in other modules for Epic that are like Healthy Planet on steroids for care...
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Value
For Epic customers, it makes sense to buy Healthy Planet. I think the module has an added cost, but...
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Product
The product's strength is the fact that it has a pretty good balance of standardization and...
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Product
We have had some issues because we need to have an internal analytics resource. The issue might be...
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Relationship
The vendor has been pretty responsive. In general, Epic is pretty good with their support, and they...
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Relationship, Product
Epic was smart to build a charge capture engine. They switched the chassis that the system is built...
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Relationship, Product
The one problem that no one can figure out how to solve is that healthcare work is built on the...
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Operations, Product
It is easier to manage training and security for community-based organizations and external...
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Loyalty, Product
Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...
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Product
Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...
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Relationship, Value
We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...
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Loyalty, Value
The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...
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Product
Epic has kept promises by providing integration with our well-being programs, the ability to flag...
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Operations, Product
Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...
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Relationship
Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....
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Loyalty, Relationship
I get the sense that Epic is constantly thinking ahead and continuing to improve.
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Product
On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....
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Product
Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...
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Relationship
Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.
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Relationship, Operations, Product
I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...
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Value
During the COVID-19 pandemic, Epic gave a lot of stuff away for free. We get a lot of free advice...
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Loyalty, Product
We have a lot of people who have come from using other electronic health records, and those people...
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Product
It is really easy to manage the population with Healthy Planet. We love the fact that we can order...
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Loyalty
We used to be on another vendor’s platform, and we recently moved to Healthy Planet. The choice was...
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Relationship
Epic doesn’t have to pay as much in support if all of their clients are doing things the same way,...
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Loyalty, Relationship, Product
Epic's tools will probably work very well for largely employed provider shops. But Epic's tools are...
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Relationship, Product
There are a lot of really good things about Epic from a vendor perspective, but I don’t think...
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Culture
It doesn't feel like Epic is a partner. People at the senior level may say something different. Epic...
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Product
One of our struggles is that Epic's system is designed to share to an extraordinary level and to...
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Relationship
We have had not-so-good TS, and we have had good TS. Overall, I am pleased and have been able to...
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Relationship, Product
When Epic changes direction on how they want to architect things based on some of the priorities...
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Operations, Product
Healthy Planet is pretty user friendly. Epic really doesn't train very well, so we are all...
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Loyalty, Product
There are a lot of limitations with Healthy Planet, so I don't know whether I would buy it again....
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Relationship
Customer support for Healthy Planet does not exist. There is a barrier to direct contact with...
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Relationship, Operations
There is a superuser group that meets regularly, and it is a development brainstorming focus group....
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Product
One of the things that I like about Healthy Planet is the reporting within the product. We can make...
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Product, Value
It would be nice if we didn't have to make so many custom reports. We have to create many different...
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Culture
Epic is very transparent about how they charge us. A lot of their charges are transaction based.
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Relationship, Operations
We could use some help in terms of Healthy Planet's education. The vendor does a good job, and they...
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Relationship
We have a very good working relationship with Epic. They are probably the most collaborative vendor...
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Operations, Value
We are progressing along with Healthy Planet, but it seems like things are painfully slow. There is...
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Product
Something that makes the product stand out is the robustness of the features and the robustness of...
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Relationship
Epic is very proactive in developing the product. They understand what their customers are trying to...
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Relationship
Epic’s support is robust. If we have a question, we have multiple individuals who we know on a...
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Value
We have taken a couple of hits because of the system's cost-utilization platform and the errors...
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Product, Value
The system's tools are designed to provide us with insights, so it is up to us to change our...
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Relationship, Operations
Whenever we have problems with our build, the Epic people help us resolve the problems. Our IT...
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Product
We had to push Epic to support certain payers’ program needs. While Epic has some foundational...
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Relationship, Product
I have noticed an improvement in Epic’s efforts around HEDIS measures, and I appreciate that, but if...
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Product
The product’s functionality is fine because I know where to go and where to check. However, there is...
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