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User Commentary
Value
It was disappointing that athenahealth was charging a separate fee for telehealth. We would have...
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Loyalty, Operations
athenahealth is coming out with new functionality for their scheduling platform, and they don’t have...
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Loyalty, Relationship
Our relationship with athenahealth has gone stale. The same things hurt over and over, and there are...
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Product
We have to use another solution’s reports to get information, patient information, or trends on who...
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Product, Value
I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...
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Relationship
If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...
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Relationship, Operations
When athenahealth was here for the installation, we asked a question, and they still have not...
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Product, Value
athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...
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Relationship, Operations, Product
I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...
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Product, Value
In athenaClinicals, we have to put the same orders in three different times. For order number one,...
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Product
We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...
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Operations, Product
In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...
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Operations, Product
As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...
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Product
I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...
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Product
I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...
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Product
athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...
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Relationship, Product
With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...
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Product
In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...
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Product, Value
athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...
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Relationship, Operations, Product
athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...
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Operations
For training, athenahealth came and spent a week with us. They had department meetings once a day,...
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Operations
The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...
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Loyalty, Value
athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...
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Loyalty, Product
If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...
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Operations, Product
Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...
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Product
The only big problem that we have with athenaClinicals is integration with other systems at our...
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Operations
Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...
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Culture
athenahealth keeps their promises, but then we find out there are price tags to some of those promises....
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Relationship
One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...
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Relationship
I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...
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Relationship, Product
athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...
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Relationship, Product
athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...
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Loyalty, Relationship
athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...
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Relationship, Operations
The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...
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Relationship
I have noticed that athenahealth is quick to respond when we submit things to them. I have created...
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Loyalty
athenahealth has gone by the wayside and has started dividing out what they used to do. We are now...
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Product
athenaClinicals is user friendly and intuitive. Compared to other EHR systems we have looked at,...
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Relationship
I like that if we have issues, we can get ahold of a live person at athenahealth through their...
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Operations, Product
athenaClinicals could improve in the billing area to give our providers the ability to complete...
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Culture, Relationship, Value
athenahealth is doing a really good job these days. They are great at supporting our organization's...
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Relationship, Product
I like the ability in athenaClinicals to create encounter plans for easier documentation for the...
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Product
Medication reconciliation and vaccine reconciliation are sometimes trouble spots in that doing those...
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Culture, Value
athenahealth used to avoid charging for every little thing, and that is one of the things that they...
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Loyalty, Product
I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...
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Relationship
Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...
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Product
athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...
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Product
We have to build out the interfaces for interoperability, but the solution is able to exchange data....
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Relationship
Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...
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Product
athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...
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Relationship, Operations
We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...
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Loyalty, Product
There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...
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Relationship
athenahealth’s technical support people are better than the account managers. athenahealth has a...
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Product
athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...
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Culture, Relationship
athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...
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Relationship
The vendor's support people are really variable in terms of the responses that they get. I can call...
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Product
I would like to see better privacy options in the system for internal purposes when it comes to what...
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Relationship
I know that the vendor is working on some things, but sometimes, it can take them years to get those...
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Product
athenahealth continues to innovate and improve the system, and that is wonderful for providers...
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Loyalty
There are some things coming up for the system that I am excited about. I believe that those things...
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Product
athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...
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Relationship, Product
I have never worked in depth with an EMR like this before, but I can't imagine that the situation...
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Loyalty
We went with athenaClinicals because with our previous product, we were 100% on premises. Every...
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Culture
athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...
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Product, Value
I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....
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Relationship, Product
athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...
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Product
athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...
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Product
athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...
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Operations, Product
The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...
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Relationship, Operations
We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...
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Relationship
We can get support from athenahealth, but their response time depends on how big our problem is...
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Product
athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...
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Relationship, Product
athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...
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Product
I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...
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Relationship, Product
We absolutely love the fact that athena provides back-end billing support and support for all the...
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Product
athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...
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Product, Value
The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...
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Product
We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...
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Loyalty, Product, Value
The product does not have an inpatient engine, so we can't buy it if we are trying to have a...
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Culture, Value
athenahealth is good at not charging for every little thing, and they are up front if there is an...
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Product
A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...
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Loyalty
athenahealth’s timelines around promises definitely become longer than what they originally tell us...
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Relationship
athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...
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Operations, Product
Some of my doctors have mentioned that they don't like having to click from one thing to another to...
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Product
athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...
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Relationship, Product
One thing that we love about athenahealth is that we meet regularly with our customer success...
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Culture, Value
From start to finish, athenahealth is invested because of the way their pay structure works. They...
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Relationship, Operations
athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...
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Product, Value
athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...
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Loyalty, Relationship
I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...
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Product, Value
athenaClinicals has worked well for our practices. It is the only solution out there that integrates...
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Operations, Product
athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...
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Operations
athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...
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Loyalty, Product
Our organization wants to do more, but athenahealth is not making enough progress for us to be able...
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Relationship
athenahealth’s support is really good. If there are deeper issues, we can call our product manager...
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Loyalty, Relationship
athenahealth has slowed down in terms of how big the updates have been and how big the changes have...
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Loyalty, Product
In athenaClinicals, the system will recognize that the doctor has been using a certain set of...
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Loyalty, Product
I was talking with a colleague about athenaClinicals, and they were on another platform. They were...
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Culture, Relationship
athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...
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Operations, Product
After new user training with athenaClinicals, every single person ends by asking whether that is it...
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Relationship
athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...
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Relationship
I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...
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Loyalty
All things considered, I have learned to live with the parts of the system that I don't like....
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Product, Value
athenaClinicals is a good product. Based on what I know about other systems, it has MIPS and MACRA...
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Value
We are trying to move toward more A/R products. athenahealth has the products and abilities that we...
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Relationship
athenahealth eventually keeps their promises. It just takes a long time to get them to do things....
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Product, Value
There is no perfect EMR. With that said, athenaClinicals is a good EMR. I would tell everyone that....
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Relationship, Operations, Product
We just did an upgrade for athenaClinicals, and it went pretty smoothly, but there were some things...
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Relationship
athenahealth assigns a customer service manager to each of their clients, so if we ever have a...
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Operations, Product
athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...
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Product
I work on the business side of the office, so my experience with athenaClinicals is from the...
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Product
I cannot think of anything that could be improved with athensClinicals. I like the system and it...
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Relationship
athenaClinicals is very user friendly, and athenahealth has very accessible customer service people.
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Loyalty, Value
We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...
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Relationship
athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...
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Relationship, Operations, Product
When athenahealth says they are going to have an update, they have the update. However, a lot of...
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Product
Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...
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Relationship
athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...
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Loyalty, Relationship
athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...
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Culture, Product, Value
There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...
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Operations, Product
athenahealth does some things well and other things not so well. athenaClinicals is very easy to...
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Product
athenahealth has standard interfaces, and they are part of CommonWell, a health service information...
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Operations, Product
The design for athenaClinicals is straightforward. We had a provider recently join us who had used...
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Product
athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...
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Culture, Relationship
We are a bit in the dark about what athenahealth's vision is and how the vendor is using physician...
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Relationship
We have had a lot of things we haven't been able to figure out in anthenaClinicals just by using the...
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Loyalty, Product, Value
With all EMRs, including athenaClinicals, doctors take quite a bit of time. It would be a major time...
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Relationship, Product
athenahealth has made it so that I can go in and do the customizations that I need instead of always...
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Product
Customization is a double-edged sword. Not only does athenaClinicals allow me to make customizations...
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Relationship, Value
When we call and ask for a lot of things to happen or athenahealth has new updates, we are not...
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Relationship
A lot of times, I find that when I call to speak with someone from the customer support team that I...
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Operations, Product
The system is simple to navigate. I was never trained per se on athenaClinicals, but I have a good...
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Relationship
Sometimes we have to remind athenahealth a couple of times, but they keep their promises, and they...
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Operations, Product
The product’s biggest strength is its ease of use. The providers can use it, and it doesn't take...
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Product
The product is great for the UDS reporting that we have to do because it is built into the system....
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Product
The product is very good with UDS reporting, but sometimes it is very difficult to look for...
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Loyalty, Product
athenaClinicals offers a lot of things, but it can be difficult for us to find all of those things....
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Product
Our experience with athenaClinicals would improve if the vendor didn't take things away. We would...
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Culture, Relationship
Sometimes, we have to question the person at the other end of the phone when we call the vendor. We...
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Relationship
The vendor has their messaging board on the side, and they are always telling us about things that...
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Relationship
We have an account manager, and sometimes we will call them to assist us with things. Then, they...
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Operations, Product
When the vendor is going to do an upgrade, we can watch to see what the upgrade will look like. I...
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Operations
During the COVID-19 pandemic, no one really had the time to handle the vendor's upgrades. We just...
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